Lifecycle Management Services

Designed around your needs.

Project Management

Several key advantages derive from project management, including efficient resource allocation, optimal use of personnel, equipment and materials, thereby cutting costs and preventing delays. In an industry governed by strict regulations, project management ensures robust compliance. It involves meticulous planning and execution to meet all regulatory requirements, reducing the risk of costly setbacks due to  non-compliance.

Prone to uncertainties, pharmaceutical projects frequently need to focus on risk mitigation. Project Managers work to identify, assess and mitigate these risks proactively, minimising disruptions and potential losses. Moreover, project management helps respect schedules, a crucial factor in a sector where timely product launches are paramount for competitiveness and revenue.

Cost control resulting from correct project management is a significant benefit. By monitoring expenses and optimising spending, financial performance is enhanced, driving profitability despite the substantial investments typical of the industry.

Technical Support

Remote Assistance Solutions

IMA Digital Service Solutions aim to offer remote support and to restore production quickly. Through selected tools, a remote IMA Thomas expert is able to promptly facilitate the resolution of technical problems occurring on the machine.

Hourly Packages

IMA Thomas engineers connect remotely to the customer’s machine to investigate and solve technical issues. The remote connection is possible thanks to the router installed on the machine. Remote assistance guarantees efficient communication and rapid diagnosis.

Round-The-Clock Service

IMA has created an online environment where key information and guidance are permanently at customer’s disposal.
Whether it means accessing technical documentation or simply ordering spare parts, customer are able to control and coordinate a fundamental part of their needs.

MyIMA Spare Parts

MyIMA Spare Parts is an online service available 24/7 providing immediate information on real-time availability of spare parts, unit price and position on the machine. The service was developed to be fully customisable and user-friendly: information given relates specifically to the machine installed at the customer’s premises, its components and their unit price. Parts are selected and ordered with a simple click.
MyIMA Spare Parts is a strategic service for the customer’s warehouse organisation and management, simplifying stock planning.

Customer Service Portal

The IMA Customer Service Portal offers services aimed at better and more efficient management of your installed base. Created to give you access to a wide range of tools, it allows you to focus on what really matters to your business.

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    360° Training

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    Spare Parts Logistics

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    Management of Size Parts Upgrades & Revamping

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    Improvement of programmed maintenance

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    Consulting & Analytic Support

Training

IMA Thomas arranges training for all areas relating to production and to the various operator profiles: operator, electrical maintenance technician, mechanical maintenance technician and supervisor. Training is fully customisable and focuses on the serial number and configuration installed at the customer’s premises. The customer chooses whether to opt for training at IMA or at its own premises, in a classroom setting or on-the-machine coaching. Operators or technicians who pass the training tests will receive an official certificate detailing all the skills acquired.

Digital Training

Digital training helps the operator to get familiar with machine functions and proper use before they start working on the machine. The new operator will get to know all aspects of the machine directly from a PC through integrated video content.

Onsite Practical Maintenance Training

The expertise of technicians is crucial for keeping downtime to a minimum. IMA Thomas organises customisable training sessions on all maintenance-related topics.

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    Machine operations

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    Safety procedures

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    Cleaning and maintenance procedures

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    Format changeover

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    Troubleshooting

Start Your Partnership Today

We have a tradition of building innovative machines that lead to long-standing customer partnerships. Contact us today to start your tablet coating journey with us.